Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds - If the product is damaged/spoiled, please take a picture of the product and email it to team@dogtreatfactory.com. Do not mail moldy product back to Dog Treat Factory. Any damaged or spoiled product will be replaced/refunded immediately.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at team@dogtreatfactory.com.

Sale items (if applicable) All refunds will be for exact dollar value paid by customer.

Shipping To return your product, you should mail your product to:

Dog Treat Factory

450 Center St. Suite 9

Southport, CT 06890

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.